Terms & Conditions Tranzer

August 2017 -­ Version 1.2

Tranzer is an application of Tranzer B.V., registered with the Chamber of Commerce under number 69169578. We propose you to read the Terms & Conditions carefully before you agree with these to finish your registration at the application Tranzer. If you do not agree to these Terms, you can’t use the full Services of Tranzer.


Tranzer is an application that can be used to plan, book and pay for travelling by public transport or taxi. After registration and receiving your account, you can book and pay for public transport or taxi trips or via the Tranzer Platform. Payments are made using the payment method associated with the account. Once you bought your ticket, you can enter the appropriate public transport vehicle during the permitted time. The ticket on your mobile device can be shown at the gate or to an inspector, busdriver or conductor to demonstrate that you are entitled to travel.


All payments are managed via the app, using your preferred method of payment and in your preferred currency. You understand that use of the Services may result in charges to you for the services you receive from a Third Party Provider. All Charges are due immediately and Tranzer will facilitate the payment. Tranzer will send you a receipt by email.


If you buy a ticket in Tranzer you agree with the Terms and conditions of the concerned public transport operator:

- Terms and Conditions NS (AVR-NS)
- Terms and Conditions E-ticket NS
- Terms and Conditions Connexxion, RET, EBS en GVB
- Product conditions RET
- Product conditions GVB

Intellectual Property

The copyright, design and content of the application Tranzer belong to Tranzer B.V. Tranzer is a brand. Company names as mentioned in the application are brands of the concerned companies. All these brands and logos are only used for the purpose of the application, and not reproduced without prior permission from Tranzer B.V. and operators.

Your information

Tranzer provides you with the ability to access and edit your personal information. To update your personal info, click Account in the Tranzer menu. There you can view, update and correct your account information. Our databases automatically update any personal information you edit in your profile, or if you request us to edit your personal information.


We reserve the right to modify the Terms & Conditions at any time, effective upon posting the amended terms on this site and via the application. If we make changes, we will notify you by, at a minimum, revising the “Last Updated” date at the top of these Terms & Conditions. Supplemental terms may apply to certain Services, and such supplemental terms will be disclosed to you in connection with the applicable Services.

Notices and Complaints

Except when explicitly stated otherwise, any messages to Tranzer shall be sent by e-mail via support@tranzer.com. Any notices to you shall be provided to you through the Tranzer Platform or given to you via the e-mail address you provide to Tranzer during the registration process. To resolve a complaint regarding the Tranzer Platform, you should always contact our service desk at support@tranzer.com.

Applicable Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands; the competent court is “court Midden Nederland”.

What our customers say about Tranzer

Traveling makes one modest. You see the tiny place you occupy in the world

I live a flexible life and I love to discover new cities on my own. Travelling with Tranzer gives me the opportunity to travel flexibly. I can choose a transit plan based on my needs and wants just at the moment I need it.

Zoë, Consultant

‘Purchase one ticket for the entire trip’

I travel a lot and I’m always looking for the quickest travel option from the airport to the place I need to be. Tranzer saves me a lot of time, because at the moment I arrive at the airport I can buy the quickest travel option for the entire trip at once.

Morris, Sales man

'Spontaneous travelling is now so much easier'

Getting from A to B was always a little challenging in a new city. Now all it takes to get somewhere are a few taps on my phone!

Daniel, Consultant

'An app that helps me get around the city'

I don't have to worry about tickets and getting to know the transport network of a city anymore - now I can focus on what I want to do instead of how to get there.

Robert, Manager

'It's great to pay for all the different transport services in one place'

Carrying different types of tickets around is a thing of the past for me. If I want to get somewhere all I have to do is fill my destination, pay and I'm off.

Demi, Designer


Some of our app highlights

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We offer:
  • No investment on equipment
  • Start immediately
  • International travellers
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Stationsplein 61, 3818 LE Amersfoort
The Netherlands