Frequently Asked Questions

What is Tranzer?

You can use Tranzer to buy public transport tickets “on the go”. Once you have downloaded the app and set up an account, you can use Tranzer to plan, book and buy tickets for the train, tram, bus and book a taxi. The ticket is delivered straight to your phone, so you can travel fast and easy.

Why do I need to create an account based on my ID details?

The e-ticket for train trips is personal, so it is only valid in combination with a valid proof of identity. Your first and last name on the ticket must be the same as displayed on your ID. Read more about this in the e-ticket terms and conditions.

Where can I use Tranzer?

In the Netherlands, you can buy tickets for:

  • All trains
  • All Connexxion, Breng, Bravo and Hermes busses
  • GVB busses and trams (excluding night bus)
  • RET busses and trams (including Bob-bus)
  • All EBS busses
  • Several taxi services, including Uber

  • Our team is working day and night to add new transport operators to this list, so check this list regularly. Would you like us to focus on public transport in your area? Send us an e-mail via support@tranzer.com. We are always open for suggestions.

    Can I also travel with the metro via Tranzer?

    Unfortunately, traveling by metro via Tranzer is not yet possible. This is because the gate system is not suitable for digital tickets, such as those of Tranzer. When the transport operators make this option possible, we will also offer metro tickets via Tranzer.

    How do I use Tranzer?

    To use Tranzer, all you need to do is download the app and set up an account. You can then enter your destination, review the public transport options identified by Tranzer, and select the option that best suits your needs. Tickets are bought within the Tranzer app, which you can then use to travel from your phone. Simply present the ticket to the driver, conductor or security agent of the transport operator or agency when requested.

    How can I pay with Tranzer?

    All payments are managed via the app with iDeal or credit card in your preferred currency. When setting up your account, make sure to select the payment method you prefer. In your account you can save the details of your credit card so the payment runs even faster.

    Can I buy multiple tickets with Tranzer?

    Yes, Tranzer allows you to buy tickets for any number of journeys and people.

    Is is required to check in and out by using Tranzer?

    No, it is not necessary to check in and out by using Tranzer. You only have to show the conductor the ticket(s) you purchased when requested.

    How do I get through the access barriers at the station or on the platform?

    Scan the barcode on the ticket to open the barrier.

    How do I get through the access barriers if I bought tickets for more than one person?

    You can scan the barcode on the ticket more than once. If you are travelling with several people, have your fellow travelers go through the access barrier first, scanning the bar code from your smartphone each time, and let yourself through as last.

    Can I buy tickets up front with Tranzer?

    Yes that is possible. You can buy tickets a few days before your departure via Tranzer.

    Will my purchased tickets be stored so that I can declare them afterwards?

    Besides the fact that the ticket appears in the Tranzer app, you will also receive a ticket / delivery confirmation by e-mail. You can therefore use this e-mail message to declare the costs afterwards.

    Can I link my public transport chip card to Tranzer?

    Unfortunately, it is not yet possible to use your public transport chip card to travel via Tranzer. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.

    Can I use Tranzer to travel at discount rates?

    Unfortunately, it is not yet possible to use discount products or subscriptions to travel. Tranzer makes travel easier and more convenient for occasional travellers who do not have a public transport chip card. In our app, you can purchase and pay for full-price tickets for a one-way trip.

    How do I get my ticket with Tranzer?

    After you have paid for your ticket in the app, your ticket appears on your screen and you can start travelling immediately. You can find the ticket at ‘tickets’ in the menu bar.

    How long is my ticket valid in Tranzer?

    Train tickets are valid throughout the day on the day for which you purchased the ticket. Bus and tram tickets are valid for one trip or for one hour, depending on the transport operator and the region in which the company operates. You can see how long your ticket is valid by touching the ‘i’ in your ticket in the app.

    In which cases can I expect my money to be returned?

    In case of a technical error in the Tranzer app, you can submit a request for a refund of the travel sum to Tranzer.

    In case of a delay with the transport operator, the conditions of the relevant transport operator apply and you can contact the transport operator.

    In case of an order mistake, the costs are not reimbursed by Tranzer. These costs are for your own account.

    Where can I ask for my money back due to transport delays?

    In case of a delay with the transport operator, the conditions of the relevant transport operator apply and you can contact the transport operator.

    I have feedback about the Tranzer app. Where can I send this feedback?

    We look forward to your feedback! Share it with us at support@tranzer.com.

    The app isn’t working properly. Who can help me?

    Are you having problems with the app, despite all our efforts to streamline the process? Let us know via support@tranzer.com. We will help you as soon as possible.

    Any other questions?

    For answers to all your questions, please send an e-mail to support@tranzer.com.